Desktop Support Specialist - Quinnipiac University in Hamden Connecticut

Unfortunately, this job is expired as of 3/4/2013.

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Quinnipiac University

Hamden, Connecticut 06518-1908

United States

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Detailed Job Description

Quinnipiac University is accepting applications for our Desktop Support Specialist. 


We are seeking candidates who are interested in providing on-site support to faculty, staff and students and  enjoy working in a fast-paced collaborative environment; providing timely, effective and quality customer support using computer (PC & Mac) and audiovisual equipment   


- Provide technical support in-person,via phone and using remote access software.


- Maintain computer & audiovisual hardware used in staff offices, public venues and classrooms. As needed assist with the setup and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives.


- Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks.


- Utilize imaging technologies (WAIK,Ghost, etc.) to develop & deploy standardized configurations, and to and facilitate the transfer of user data between computers.


- Participate on multi-department project teams working to develop and deploy new applications and technology to the University community.


- Promote and explain available services and technology to parents and students at Admissions and Student Affairs events. 


- All other related duties, as deemed appropriate and assigned by the Director of Client Services.   

Qualifications & Special Instructions to Applicants

- Bachelor's degree in Information Systems Technology, or equivalent.


- Excellent communication, customer service, interpersonal, and presentation skills.

- Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology (external displays, video projectors, DVD/VCR, etc.).

- Proven ability to manage multiple and changing priorities.

- Comprehensive understanding of computer usage in a managed network enterprise environment.


- Capable of working equally well individually and as part of a team.


- According to a scheduled rotation,able to work evenings and weekends.   


- Considerable experience with Ghost,WAIK, or similar imaging technologies


- Proficiency administering computers using Active Directory, Group Policies, WSUS, etc.

- Familiarity with Track-It software, to manage work requests and asset inventory.

- Advanced expertise with operating systems and productivity software (Windows and Mac).


- Experience providing technical support in a higher education environment.

- Relevant certifications: Microsoft, Apple, CompTIA,  A+, HDI, etc



Applications must be submitted electronically and should include a resume and a thoughtful cover letter describing your interest in the position.  Contact information for three references must be submitted on the application form.

Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the university community and we welcome candidates who would enhance that diversity.

Job Code 2013-1235

Keyword Phrases

  • Desktop Support Specialist
  • beautiful campus
  • diversity
  • sensitivity to students and spirit of community
  • Computer Support and Training
  • Other IT
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter