Assistant Dean, Learning Commons & Academic Support Services - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 1/20/2016.

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Cuyahoga Community College

Cleveland, Ohio

United States

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Detailed Job Description

Campus or Location

Metropolitan Campus, Western Campus

Job Responsibilities


Directs all aspects of the campus Learning Commons and Academic Support areas (e.g. tutoring) with a commitment to customer satisfaction, quality, and accuracy for students, faculty, staff and community patrons

Directs all aspects of staffing including developing, scheduling, training and evaluating Learning Commons and Academic Support employees. Supervise and evaluate librarian faculty, professional and support staff assigned to the units.

Provides leadership for the interpretation of College policies and establishes and administers Learning Commons and Academic Support procedures

Develops grant proposals when applicable

Develops area budgets

Directs, supervises and maintains the Learning Commons and Academic Support environments; plans for new or renovated facilities

Plans and implements public relations activities and communications plans

Makes recommendations for improvement based on the review and tracking of system and process data, and keeping informed on advancements and changes in the fields of student learning, library and academic technology

Works collaboratively with college-wide counterparts to manage the College-wide library technical services department

Provides oversight for the academic technology environment (e.g., classrooms, labs, library)

Performs other duties as assigned

Required Qualifications



Master’s Degree AND a minimum of four years of demonstrated progressively responsible experience within a library, learning commons, academic support area or other related area in higher education.

Demonstrated success in directing learning-related support services

Demonstrated experience and engagement in applying academic technologies that support the teaching and learning process in the classroom and online, and those that support process improvement and automation of services

Demonstrated record of engagement with a user community and commitment to creative, high-quality services and facilities

Demonstrated executive experience planning, assigning, scheduling, supervising and ensuring the quality of the work of others

Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area’s budget

Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division (or equivalent business area)

Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations


Possesses working knowledge of leadership concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

Excellent interpersonal skills, including ability to foster a collegial work environment that encourages change and innovation; and ability to interact effectively and work productively, collegially, cooperatively, and collaboratively with a variety of individuals and groups in a complex and rapidly changing environment

Demonstrated ability to obtain college wide support for increasing student learning and student success

Ability to motivate and inspire others

Possesses strong organizational, time-management skills, and is results-oriented

Works accurately with attention to detail

Excellent student customer service skills and proven ability to develop and sustain productive customer relationships

Ability to view issues from a college and campus-wide perspective, foster teamwork, and stimulate cross-functional collaboration

Demonstrated project management skills

Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, and PowerPoint

Ability to independently set goals and determine best course of action to achieve desired results

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to facilitate top-level collaboration while managing sensitive issues

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Sensitivity to respond appropriately to the needs of a diverse population



Customer Service
Collaboration / Inclusion
Results Focus


Servant Leadership
Quality of Work


Flexibility / Adaptability
Time Utilization / Organization
Continuous Improvement / Innovation

Preferred Qualifications



Doctoral Degree in a related field

Experience with the Banner Information System

Demonstrated experience and knowledge of Sierra circulation software

Demonstrated experience working in or supervising a library technical services department

Work Schedule

Normal work hours Monday through Friday, 8:30 am – 5:00 pm.
Special events and peak periods as assigned.

Target Hiring Rate/Salary

Special Note

Please note that there are two openings for this position: one position will be located at the Western Campus; one position will be located at the Metro Campus.

Special Note

Please note that there are two openings for this position: one position will be located at the Western Campus; one position will be located at the Metro Campus.

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Library
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Libraries Executives
  • Tutors and Learning Resources Executives
  • Student Affairs and Services Executives
  • Student Based Deans
Employment Type:Higher Education Executives
Degree Required: Masters
Experience: See Job Description
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter