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Under the direction of the Annual Giving Officer, the Phonathon and Student Engagement Coordinator develops, coordinates, and implements activities related to all phonathon and student programs. Designs and operates the calling program to include segmentation of calling pool, strategic initiatives to improve donor retention and acquisition. Understand principles of alumni/donor relations and importance of building relationships.
Working closely with the Annual Giving Officer, designs the calling program to include segmentation of calling pool, strategic initiatives to improve donor retention and acquisition.
Coordinates the daily operation of the seasonal campus call calling center/phonathon operation including recruiting, hiring, supervising, motivating a staff of up to 30 student callers.
Manages a comprehensive program of caller training and continuing education, ensuring that student callers have sufficient knowledge of both the institution and annual giving program. Assists in writing and editing student caller scripts.
Monitors caller contact with prospects, oversees pledge confirmation process; conducts bi-weekly meetings with supervisor and monthly meetings with student callers; provides on-the-spot coaching, develops effective caller motivation techniques, monitors shifts and caller statistics to ensure program goals are achieved.
Oversees pledge fulfillment process, handles follow-up communications with donors in a timely manner, maintains accuracy of pledge data and information, works closely with advancement services staff to ensure efficient pledge and gift processing and calling system interface.
Prepares progress reports, informs supervisor of project status and deviation from goal, gathers statistical information and generates daily, weekly, monthly and annual reports and analysis on the phonathon program performance and results.
Develops, implements and manages programming and initiatives that create awareness of and engage students in alumni programs and advancement efforts; create initiatives to ensure current students are educated and informed about the impact of alumni support on campus and the benefits of being an AIC alum.
Leads student advancement initiatives including, but not limited to, Senior Class Giving campaign, Senior Week programming, student-alumni programming such as mentoring and lectures. Creates metrics to evaluate efforts related to student-alumni participation and engagement.
Partners with departments on campus partners (ex. Office of Student Engagement) to increase opportunities and maximize impact of student interaction with alumni; works closely with colleagues in Advancement on programming for young alumni (graduates of the last decade).
Offers collaborative leadership as class advisor or co-advisor as appropriate.
Demonstrate effectiveness and genuine warmth in contacts with others, motivating personality, positive attitude, at ease speaking with many people of various backgrounds; excellent verbal communication skills; energetic and motivated self-starter with strong organizational skills and the ability to meet deadlines; capacity to lead and mentor student employees in a team environment; ability to recognize and maintain security of confidential information; ability to translate plans into action and to meet objectives; ability to work independently and as part of a team.
Must have the ability to prioritize and meet deadlines. Expected to work independently, utilizing professional discretion and judgment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree is required.
AIC graduate is preferred.
2+ year’s related advancement experience is required.
Demonstrated experience in phonathon management; Solid understanding of research practices in a higher education setting; Technical understanding of Raiser’s Edge.
American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.
Qualified applicants should electronically submit a brief cover letter, current resume, and contact information for three professional references via this online application:
AIC is an Equal Opportunity Employer.
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