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Job ID: 2132 - SATSS - Full-Time
Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of the Controller's Office financial systems.
Answer Help Desk calls and walk in questions at the front desk, which requires maintaining a detailed level of knowledge about policies, procedures and systems processing including: P-Card Program, Buyway, Travel, Banner and Bannerweb Finance and other procurement and payment processes and procedures.
Serve as an informational resource to departments, communicate policies and procedures through various methodologies, investigate and resolve issues and answer questions, and exercise judgment in providing guidelines.
May perform a variety of tasks that include opening and sorting mail, data entry of call and visitor logging statistics, and assist with routing of mail to University departments.
Support the Student Organizations with questions regarding cash advances,
checking funds availability, database management, and answering other general questions.
Act as backup for conducting formal training sessions and open workshop training sessions on the following systems; Miami Buyway, Travel, P-Card, and other procurement and payable processes and procedures.
Provide backup to solicit customer input and work with other staff to continuously improve service and communication. Have some technical communications background to communicate new information about our processes.
Provide backup support for testing and validating upgrades and changes to the financial systems, the procurement and payments systems including Buyway, P-Card, and Travel. Update training documentation and communicate and/or train user departments on any relevant changes in these systems. Back up other staff functions within the department.
Assist in the review and audit of receipts for workshop transactions and cash advances. Follow up with departments concerning problems or questions.
Perform the setup and maintenance of vendor records in Banner and the Travel and Expense Module (TEM).
Participate in and lead Lean projects as opportunities arise.
Maintain knowledge of unit's operations, policies, and procedures. May require supervisory, clerical and/or research skills.
Knowledge of computers and office applications; knowledge of accounting/bookkeeping procedures; business math skills, oral and written communication skills and ability to interact with people from diverse backgrounds.
Periodic assignments given which may entail dealing with modestly unpleasant physical conditions.
Position requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience.
Experience with Banner and Bannerweb Finance, Buyway, Microsoft Office products including Excel and Word, other software to develop training materials, policies and procedures, strong oral/written communication skills.
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
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