Berklee seeks a Senior Business Analyst to work with administrators across the institution to assess their business needs and challenges and develop business process solutions that follow industry best practices. The SBA works with project managers and other business analysts on strategic institution-wide projects to ensure that business needs are understood, solutions identified and/or designed, and business processes are designed, documented, and tested. The SBA translates business requirements into business solutions utilizing ERP, CRM and other enterprise application system functionality.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Facilitates requirements gathering and design activities on large projects
Uses appropriate elicitation techniques to gather and document business, user, and systems requirements
Assists with feasibility of enhancement requests
Coordinates RFI’s and or RFPs for large enterprise solutions
Develops and executes end user verification test plans
Provides documentation and training for end users on new or changed business processes
Diagnoses problems related to daily transactional processes; determines possible resolutions and implements effective solutions in a timely fashion
Understands complex business processes
Excellent communications (oral and written), organizational, and time management skills
Excellent analytical skills
Attention to detail
Ability to build strong partnerships with clients in a wide range of roles, across the institution
Intellectually curious, loves a good challenge
Self motivated and highly engaged
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.
Bachelor’s Degree in business systems, computer science, information technology, or related field. Advanced degree and/or CBAP certification preferred.
10+ years experience as a Business Analyst.
Knowledge of a range of elicitation techniques to elicit business and system requirements
Knowledge of a range of workflow/documentation techniques (ie Swim lane diagrams)
Experience with enterprise administrative systems such as Ellucian Colleague, Salesforce, and learning management systems
Project management experience with both waterfall and agile methodologies
Higher Education experience preferred
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.