Salesforce Administrator - Berklee College of Music in Boston Massachusetts

Unfortunately, this job is expired as of 4/25/2016.

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Berklee College of Music

Boston, Massachusetts

United States


Detailed Job Description

Reporting to the Director for Enterprise Systems Services, the Salesforce System Administrator is responsible for the implementation and administration of Berklee College of Music’s shared instance of Salesforce. The Salesforce Admin will ensure the system is effective in meeting business needs and is scalable across the institution. This role is responsible for the overall system configuration, maintenance, data analyses, reporting, training , support, and overall improvement of Salesforce. This includes data management and related systems integration.  The Salesforce admin will work with a cross-college team to deliver the CRM service.


  • Implement and maintain overall Salesforce CRM system configuration, maintenance, data maintenance (i.e. duplicate cleanup), documentation, reporting, and system integration while adhering to best practices.
  • Manage users, profiles, and roles.
  • Collaborate with potential users to scale up CRM usage across the organization.
  • Perform analysis, administration, troubleshooting, problem resolution and testing
  • Liaise with core Salesforce users to support technical design and implementation and ensure effective data integration and data extraction
  • Research, recommend and implement Salesforce-based solutions including 3rd party applications to enhance business processes
  • Work with users on dashboard and ad hoc reporting creation and modifications
  • Support and facilitate testing of new enhancements in alignment with internal business process requirements
  • Maintain relationships with Salesforce and peer institutions.
  • Communicate new Salesforce releases and new functionality; and
  • Provide change control management and assist in the development of interfaces to other internal business applications

Required Skills

  • Ability to understand how the application is configured and how changes can effect system operation
  • Ability to develop and support reporting including dashboard and analytics.
  • Demonstrate ability to build custom applications, objects, formula fields, workflows and custom views
  • Ability to prioritize and handle multiple tickets simultaneously
  • Demonstrate strong organization, and communication skills
  • Confident in managing large amounts of data with related objects and functions
  • Strong sense of customer focus, both internal and external
  • Have a desire to learn and continue to develop professional talents and skills
  • Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.

Required Experience

  • Bachelors in computer science, information technology, or related field. Masters degree in technology preferred.
  • 5+ years of Salesforce administration experience
  • Experience administering a single instance of Salesforce across multiple departments in an institution
  • Strong business analysis and functional experience, including requirements gathering, creating and deploying solutions to end users
  • Understanding of data governance
  • Working knowledge of SQL, APEX classes and triggers, APIs and Jitterbit tool is preferred
  • System Administrator certification is preferred
  • Agile/Scrum experience is preferred
  • Higher Education experience is preferred

Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

Keyword Phrases

  • Salesforce Administrator
  • Learning lab for the music of today
  • Cultivating the musicianship of all students
  • Holistic and constantly evolving diversity
  • Database Administration
  • Other IT
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter