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Job ID: 2114 - SATSS - FT
Assists in overseeing repair or construction of University facilities or property which require specialized training in a skilled trade. Directly supervises at least nine (9) classified staff.
1) Supervises nine (9) or more skilled trade personnel in shop; assists in enforcing policies and procedures; establishes schedules and assigns tasks; monitors and evaluates performance; makes
recommendations regarding discipline.
2) Assists with overseeing shop operations; sets priorities and schedules projects; prepares cost estimates.
3) Reviews completed work of employees and contractors; ensures that any needed changes or corrections are made.
4) Researches and evaluates new materials and equipment; makes recommendations regarding purchase.
5) Maintains inventory of parts and supplies; reorders as necessary; maintains department records and work orders.
6) May assist in maintenance and repair work as needed.
Leadership-Management-Relationship with Superiors - provides guidance, support, prioritization, scheduling, and oversight for technicians; enforces existing programs, policies, processes and procedures that result in high levels of performance and effectiveness; keep superior informed; be responsive to directives from superiors; support the unit, departmental, and institutional goals. Supervise 10+ employees, approve time, schedule overtime, perform evaluations, recommend discipline as well as interview and recommend new hires. Daily Management - supervises routine maintenance, repair, installation, operation, and diagnostic activities including establishment of work priority and customer coordination; manage work in progress and inspect work to ensure quality control; coordinates response to emergency situations; orders supplies, materials, and tools required to perform necessary functions. Customer Service Function - provides customers with frequent progress updates; investigates customer inquiries in a timely and professional manner; communicates professionally under stress and intense work situations; develops estimates for internal and external customers. Technical Support and Guidance - provides service technicians with technical support and guidance relative to a variety of systems and equipment; trouble-shoots system and component problems; provides technical training to technicians as appropriate. Contractor Oversight - provides coordination and oversight of contractors; determines when projects require the use of time and material contractors; acts as project manager of time and material work. Emergency Response/Coordination - ensures timely and efficient response to emergency service requests; determines urgency of request and mode of response by balancing technical, operational, and political needs; contacts additional technicians and/or contractors to adequately staff necessary repairs; contacts senior management in accordance with established procedure. This position is considered essential staff and expected, within reason, to respond to off-hours emergencies and telephone calls. Maintenance Function - ensures programs, operational practices, and policies for an established preventive and predictive maintenance program are performed in an effective and efficient manner; coordinates efforts with other organizational units; recommends replacement of equipment and systems based upon operational history, cost to maintain, and functionality. Record Keeping Function - develops work practices that result in accurate and timely tracking of work requests, PM efforts, labor and material costs; ensures campus utility and building drawings, operations and maintenance manuals, and related records are updated with physical changes. Personnel Function - enforces work rules; holds subordinates accountable for effectiveness and efficiency; screens job applicants; makes hiring recommendations; participates in administration of discipline.
Work may include; considerable walking and standing with some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with modestly unpleasant situations.
Requires 18 months training beyond high school in a skilled trade and four years of experience in that trade, or an equivalent combination of education and experience. Driver's license required.
Prefer 10 years of trade experience and management/ supervision experience. Knowledge of Maintenance Function - thorough knowledge of methods associated with maintenance, repair, and operation of various building and equipment systems; thorough knowledge of safety regulations and safe work practices. Technical Understanding - ability to read, interpret, and understand drawings, specifications, control sequences; ability to trouble-shoot systems and mechanical/electrical equipment and components. After-Hours Responsibilities - position is considered essential staff and expected, within reason, to respond to off-hours emergencies and telephone calls. Attention to Detail - ability to maintain detailed and complete records of maintenance and repair activities. Communication Skills - ability to communicate effectively, both verbally and in writing, to a wide range of persons. Customer Service Skills - thorough understanding of modern customer service theories, practices and methods. Managerial Complexity - must be able to successfully handle multiple tasks at once, and be able to determine appropriate priorities; must be able to make independent interpretations and make appropriate decisions that are in the best interest of the organization and that are consistent with the objectives of upper-management. Computer Skills - must be capable of performing basic computer functions; proficiency in the use of business application software, to include word processor, spreadsheet, and database programs preferred; experienced in the use of a computerized maintenance-management software program preferred .
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
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