This professional staff member supervises one classified staff employee and is responsible for the workflow management of the Payment Center within the Office of the Bursar. This person reports to the Assistant Associate Bursar for Customer Service Operations and Technology.
Supervise daily activity in the Payment Center of the Office of the Bursar.
Coordinate, communicate, and manage workflow and tasks.
Train new staff on Cashiering System as well as relevant other university systems
Provide excellent customer service to students, parents, employees, and other University departments.
Take lead role in management of the Payment Center.
Assisting the Associate Bursar with the operations within the Payment Center including but not limited to: management of the work flow for all cash processing assuring that proper procedures and internal controls are followed, correction of daily cashier processing errors in both the cashier system and the student system, coordination for deposits prepared by other entities (if applicable), communicating relative system and procedural changes to all appropriate staff including Regional Campus business employees.
Perform the testing of all new versions of cashiering software and payment testing needed for upgraded versions of the student system,
perform all payment center functions as needed including cashiering and updates to G/L
Provide financial advising for students and parents, protecting the financial integrity of the University and meeting FERPA requirements, through written and verbal communication.
Participate in departmental strategic planning and goal setting, with a focus on collection effectiveness, continuous improvement, cost containment, and increasing customer satisfaction.
Assist Bursar in day-to-day operations of the office.
Perform other related duties as required or assigned by Bursar.
Position requires a bachelor's degree or equivalent work experience with two years' experience in a bursar or equivalent office. Position requires proficiency with desktop PC applications and tools, knowledge of generally accepted accounting principles, excellent interpersonal and communication skills, strong organizational skills, and enthusiasm for innovation and quality customer service a fast-paced, dynamic environment.
Desired qualifications include experience with SCT Banner student and/or financial systems, ad hoc reporting (MS Access or Web FOCUS), and experience in a customer service environment.
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.