Customer Services Assistant - Miami University in Oxford Ohio

Unfortunately, this job is expired as of 5/29/2016.

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Miami University

Oxford, Ohio

United States

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Detailed Job Description

JOB ID:  1197 - SATSS - PT

The part-time intermittent position performs a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit. More specifically, working in front desk operations for The Marcum Hotel.


1) Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.

2) Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.

3) Receive and process customers' orders.

4) Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.

5) Maintain files and records; pulls and refiles records as needed; adds any new information.

6) May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office. 

Minimum Qualifications

Minimum Requirements: Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise.

Knowledge, Skills, Abilities, and Worker Characteristics: Knowledge of retail or hospitality operations; knowledge of computer and office applications; customer service skills; knowledge of bookkeeping procedures.

Working Conditions: Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations. 

Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Keyword Phrases

  • Marcum Conference Center & Inn
  • Customer Services Assistant
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: See Job Description
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter