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Under the direction of the Associate Director for Financial Aid and the Director for Financial Aid, the Assistant Director for Financial Aid will coordinate and implement student financial assistance programs for students and will advise potential and enrolled students on program costs and educational financing options to meet their financial responsibilities to the College.
Managing the financial aid awarding, verification and processing process for graduate students in the assigned caseload.
Advising applicants and enrolled students on financial obligations and educational financing resources.
Provide timely and courteous customer service for all students via phone, email and direct mail.
Implementing federal, state and college financial aid regulations, policies and guidelines.
Serve as dual control and back up for key responsibilities of the Associate Director of Graduate Financial Aid.
Reviewing/approving refunds in accordance with established federal and college compliance rules.
Attending events for both incoming and returning students as required supporting the enrollment management team and providing quality student service. These events are often in the evenings or on weekends and holidays.
Providing support to finance department staff for accounts receivable management.
Managing data in a manner that facilitates accurate reporting and record-keeping.
Assisting in audit and compliance review preparation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Bachelor's degree or a minimum of 5 years’ experience in financing higher education.
Experience that demonstrates ability to exercise sound professional judgment in complex financial matters
Superior customer service skills
Commitment to collaborative working style
Experience with PowerFAIDS software preferred
Experience with COD and NSLDS preferred
Strong computer, reporting, math and analytical skills
Competency with software applications, especially Word and Excel
Experience communicating complex information effectively in oral or written formats
Able to work efficiently and accurately in a fast-paced environment
American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.
Qualified applicants should electronically submit a brief cover letter, current resume, and contact information for three professional references via this online application:
AIC is an Equal Opportunity Employer.
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