Coach/Navigator-Center for Working Families - San Juan College in Farmington New Mexico

Unfortunately, this job is expired as of 12/18/2015.

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San Juan College

Farmington, New Mexico

United States

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Detailed Job Description

This position provides individual coaching, case management, and referral of students to remove barriers to success. This position will serve as a liaison for students to access college and community resource agencies.

The Center for Working Families is a grant funded position. Continuance of this position is reliant upon continued grant funding.

Duties & Responsibilities


• Provides individual coaching and assists students in navigating San Juan College systems; documents sessions; refers students to campus and local community agencies for services needed.

• Responsible for implementing an approach that allows for ongoing contact with students/clients to support access needs to academia, financial and social supports to achieve academic and financial success utilizing model evidenced based programing that teaches life skills and communications.

• Intake, assessment, case management, tracking, report participation and progress of student receiving services utilizing the designated data reporting systems.

• Refer students to various community and college resources to remove barriers for student success in graduation with a knowledge of crisis intervention skills and strong referral skills.

• Liaison between student and resources to achieve college success and build bundled assets.

• Maintain high involvement with campus and local community, with the ability to lead and organize workshops and training sessions.

• Participates in weekly center staff sessions; reviews case management information and discusses issues, concerns and student barriers.

• Performs related duties.


• Knowledge of SJC Admission and Financial Aid processes. Ability to troubleshoot and anticipate for resolutions.

• Completion of the Coaching Training; Skills in Customer Service and Networking.

• Knowledge of advising services principles and practices.

• Knowledge of crisis intervention principles.

• Knowledge of community counseling services resources.

• Knowledge of college policies and procedures.

• Skill in the operation of computers and job related software programs.

• Skill in decision making and problem solving.

• Skill in interpersonal relations and in dealing with the public.

• Skill in oral and written communication.

• Skill in working effectively with a wide range of constituencies in a diverse community.


The Director of the Center for Working Families assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.


Guidelines include Federal, State, private foundation laws, rules, regulations, grant requirements, and college and program policies and procedures. These guidelines require judgment, selection, and interpretation in application. This position develops departmental guidelines.


• The work consists of individual empowerment coaching and student referral duties. The unique needs of each client contribute to the complexity of the position.

• The purpose of this position is to eliminate barriers for student success by maintaining ongoing contact with students/clients and building bundled assets. Success in this position results in the efficient and effective provision of those services.


• Contacts are typically with co-workers, other college personnel, faculty, staff, students, and members of the general public.

• Contacts are typically to give or exchange information, to resolve problems, to provide services, or to motivate or influence persons.


• The work is typically performed while intermittently sitting, standing, stooping, walking, bending or crouching. The employee occasionally lifts light objects.

• The work is typically performed in an office setting.



MINIMUM QUALIFICATIONS • Bachelor’s degree in a closely related field is required or equivalent with years of experience. • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Starting Salary


Special Instructions to Applicants

All applicants subject to criminal background investigation prior to employment.

Keyword Phrases

  • Coach/Navigator-Center for Working Families
  • Inspire and Support Life Long Learning
  • Innovative, Dynamic Learning College
  • Commitment to Excellence
  • Student Affairs and Services
  • Financial Aid
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: See Job Description
Salary: Not Specified
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter