Support Technician I, II, III - College of Tech/Computing - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 12/7/2015.

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Utah Valley University

Orem, Utah


United States
(JPP32715)

Categories

Detailed Job Description

Under the direction of the Area IT Director – College of Technology and Computing, supports IT systems for faculty, staff and student users. Repairs IT systems including desktop and laptop computers. Installs and maintains basic hardware and software. Documents and maintains technical procedures and responds to user requests and service calls.

Minimum Qualifications

This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

Knowledge

Knowledge of Windows and Mac operating systems.

Knowledge of various computer applications including word processing, spreadsheets, databases, PowerPoint, internet tools, diagnostic tools and email systems.

Knowledge of TCP/IP and application network protocols, operating system configuration and anti-virus software.

Skills

Demonstrated skills and experience working in a customer service, team-oriented collaborative environment.

Demonstrated skills communicating to customers in a user-friendly manner.

Strong interpersonal, verbal and written communication skills.

Experience in troubleshooting hardware and software problems and researching technical issues.

Experience installing, troubleshooting and updating Windows and Mac operating systems.

Experience installing troubleshooting and updating a wide variety of application software.

Abilities

Ability to lift 30 pounds.

Ability to learn quickly.

Ability to be highly self-motivated.

Pay Range

$10.54 to $16.26 per hour

Keyword Phrases

  • Dean
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
  • Network/System Administration
  • Other IT
logo
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References