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Under administrative direction, serves as a team lead performing strategic/architectural, operational, and tactical duties; serves as liaison; assists with development of system requirements, training needs and implementation of health informatics systems or systems modifications; provides first level support for business and personal productivity within health informatics databases; maintains system administration and operational support activities; defines, implements, protects, and maintains complex relational databases; provides guidance and direction to staff.
Knowledge of management information systems, data structures, and application software
Extensive knowledge of analytical data models and reporting tools
Extensive knowledge of data architecture principles, including operational data stores and enterprise data warehouses
Interpersonal/human relations skills
Customer service skills
Presentation and group facilitation skills
Ability to work under stressful circumstances and maintain a positive attitude
Ability to perform technical work
Ability to analyze and resolve software application issues and recommend improvements
Ability to apply a high level of visual effort
Ability to maintain a high level of confidentiality
Bachelor’s degree; supplemented with six (6) years of related work experience. Certification in associated Epic applications or interface/database products is required.
Supervises application system analyst team; participates in planning, selection, and installation of process changes in electronic health records (EHR) clinical interfaces; coordinates with the EHR interface architect and owners of third party databases to establish data mapping plans and methods.
Provides advanced end-user support; responds to database issues; reviews issue logs to identify patterns; tracks performance of vendor in resolving issues within target dates; plans and implements installation, upgrades, and development projects.
Evaluates and recommends improvements to EHR system; serves as liaison between departments and software vendor for specific database applications; coordinates and maintains database security
Analyzes processes and related data to recommend automation improvements; sets architectural standards for data storage/warehouse, transfer, replication, reporting, disaster recovery, and backup; creates long-term strategic goals for maintaining high data quality; conducts research on new and emerging database administration and business intelligence technologies.
Performs other duties as assigned.
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