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Under limited supervision, performs moderately difficult collections of past due accounts. Researches and analyzes historical data on past-due accounts and ascertains location of customer to determine reason for delinquency. Educates customers on proper payment process. Reconciles monthly returned check account and collaborates with outside collection agencies as necessary.
Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.
Previous experience in an office environment, especially with collection of past due debt.
Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures.
Knowledge of FDCPA practices and bankruptcy law is helpful.
Skills with computers and computer software applications including Microsoft Office Suite.
Skills in operation of a ten-key calculator.
Skills in telephone etiquette.
Ability to handle stressful situations dealing with the collection of delinquent accounts, including bankruptcies, wage garnishment, judgments, credit reporting.
Ability to act professionally in an office environment.
Ability to be punctual and regular attendance is required.
Ability to reconcile and balance accounts.
Ability to make calls to debtors for delinquent accounts, remaining calm and professional during stressful circumstances.
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