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Under general direction, provides computing support at various on/off campus locations, including hardware and software configuration, setup, installation, maintenance, and with the component installation; assists in the compilation of asset data for use in strategic planning and development of departmental management objectives.
•Expertise in computer hardware, software, and terminology
•Ability to install, remove, or repair basic microcomputer components
•Strong orientation toward high standards for customer service
•Ability to perform assigned duties in a timely manner and collaborate with wide range of personal both inside and outside of University community.
•Knowledge of various applications and uses of health information technology
•Knowledge of devices, networks and systems and how they relate in a clinical, research, and academic setting
•Knowledge of medical terms and technologies beneficial
•Knowledge of microcomputer systems, local area network, and software to include word processing, spreadsheets, and database
•Structured problem solving and process analysis skills
•Strong analytical and decision making skills
•Ability to prioritize and work on multiple projects under time constraints
•Ability to work independently as well as in a team environment including multi-level staff and external partners
Associate’s degree; supplemented with two (2) years of related experience.
Supports microcomputer users with technology assistance, installation of hardware/software, basic networking components, equipment diagnosis, and troubleshooting; suggests hardware solutions; Keeps abreast of current technology and software
Responsible for departmental asset inventory.
Provides basic computer usage training to new and existing employees
Works with SLU clinical partners such as SSM, St. Anthony’s, Cardinal Glennon and St. Mary’s in support of departmental computer systems and users. Employee also serves as back up to IT manager in his absence.
Performs special projects and other duties as assigned.
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