Knowledge & Communications Coordinator - Miami University in Oxford Ohio

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Miami University

Oxford, Ohio

United States

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Detailed Job Description

Job ID:  1990 - Unclassified - Full-time

Provide support for end users of IT services at Miami University through serving as the knowledge management process owner and member of the IT Communications team.


  1. Serve as a member of the IT Communications team.
  2. Assist with strategic communication planning
  3. Develop and manage IT Services’ social media presence
  4. Write and edit communications for a variety of media including newsletters, web sites, social media, and others
  5. Respond to ad hoc demands arising as result of service outages and/or the change process
  6. Participate in the creation of communication templates, standards, and guidelines for use in divisional communications
  7. Represent IT Services via presentations, resource fairs, and other in-person events
  8. Participate as a communications resource on project teams and other ad hoc groups, as assigned.
  9. Serve as knowledge management process manager.
  10. Manage divisional knowledge management processes including documentation, awareness, continuous improvement, and training
  11. Define, review, and take action on key performance indicators for the knowledge management process
  12. Work with Service Owners to ensure knowledge articles are up to date, accurate, and address end-user needs
  13. Work with internal documentation standing team to manage and review appropriate processes.
  14. Actively promote a customer-oriented approach throughout IT Services.
  15. Participate in professional development activities.
  16. May teach one credit bearing course per semester on an as-needed basis and with divisional approval

Minimum Qualifications

Bachelor’s Degree in public relations, strategic communications, journalism, marketing, technical communications, or related field earned by date of hire

Two to four years’ experience as a communications professional.

Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently.

Preferred Qualifications

  • Master’s degree
  • Experience with strategic communication planning
  • Strong ability to communicate clearly and appropriately to technical and non-technical audiences using a variety of media including both traditional and social channels
  • Facile with communication tools like Adobe Creative Suite, HTML, web content management systems, PowerPoint (or other presentation tool), social media tools, and digital image management
  • Comfortable speaking in public
  • Ability to work in a team environment
  • Experience with maintaining an online knowledge base
  • Customer service skills
  • Knowledge of Google Analytics
  • Familiarity with ITIL  (IT infrastructure Library) process management
  • Familiarity with information technology

Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Keyword Phrases

  • Academic & Institutional Technology Support
  • Knowledge & Communications Coordinator
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
  • Public Relations, Marketing and Communications
  • Other IT
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter