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The Director, Infrastructure Services provides strategic and operational leadership for the College's integrated, reliable, high-quality information technology (IT) infrastructure services. The types of service include, but not limited to, LANs / WANs, wireless, servers, storage, data center operations, virtualization, cloud computing, telephony (VoIP), and network security.
This is a key IT leadership position supporting and reporting to the Chief Technology Officer (CTO), responsible for day-to-day operation of the infrastructure, setting strategic direction for infrastructure enhancements, and ensuring appropriate skillsets for personnel. The Director leads in establishing overall technical and network architectures; implementing security and operational requirements and standards; overseeing ongoing virtualized, operational systems, network, and data center operations; developing and executing annual budgets; and enhancing current department strategies, standards, processes and procedures.
DUTIES & RESPONSIBILITIES
-Ensure performance objectives are met for the comprehensive, integrated, reliable, high-quality IT Infrastructure services to the college.
-Develop and implement strategic plans and 'to-be' architecture to ensure infrastructure capacity meets existing and future requirements.
-Serve as internal project lead/manager for large scale infrastructure projects and provide oversight and guidance on solution architecture and design.
-Develop, implement, and maintain policies and procedures for infrastructure administration and ensure compliance with organizational standards, practices and methodologies.
-Perform effective supervision of the Infrastructure Services staff including job definition and responsibilities, goal setting, coaching, employee communications and performance appraisals.
-Develop individual training plans, goals and objectives for personnel to ensure appropriate skillsets are maintained. Document and communicate a career path for individuals.
-Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
-Collaborate with the college procurement team to ensure appropriate procurement processes are followed and assist in effective management of vendor relationships.
-Lead the Infrastructure Services team in the planning, acquisition, implementation, integration, and support of voice and data network hardware and software, and performance of routine maintenance.
-Direct the planning and performance of network and system availability including overseeing network architecture to provide redundant system in key areas.
-Participate in construction planning and oversee technology related areas of new construction and renovation projects. Communicate with vendors, customers, management, and technology staff.
-Prepare recommendations and effectively manage budgets for areas of responsibility.
-Lead the development, maintenance, testing and evaluation of appropriate disaster recovery and business continuity plans for all components of the College's IT infrastructure.
-Represent Information Services by serving on appropriate college committees to provide input about technology and its future direction.
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