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Under general direction, assist with administration of financial aid systems; coordinate general activities related to the packaging and overall delivery of student aid including monitoring reports created from aid packaging and data loads; performs problem resolution, oversees and coordinates with internal and external customers; assists with coordination of mailings, reconciliations and reporting.
Knowledge of federal, state and university academic and scholarship/financial aid policies and procedures; Knowledge of database preparations and maintenance with the ability to operate persona computer with various software; Verbal and written communication skills; interpersona/human relations skills; ability to establish and maintain effective team-oriented, working relationships and train others; ability to assess situation/needs and to assist accordingly; ability to prepare and generate reports; ability to organize and maintain accurate records and files and maintain confidentiality; ability to adapt to work environment changes, and relate to diverse populations.
Bachelor’s degree; supplemented with three years of related experience. Functional/technical Banner experience preferred.
Responsible for assisting in the design and/or development of functional/technical aspects of the student aid system; assists in updating the collection, tracking, and reporting methods used to analyze data. Collaborates with IT to participate in on-going system development and maintenance of procedure and processing manuals. Responsible for assembling and distributing required reports.
Responsible for auditing the US Department of Education records in preparation for eligibility of aid determination; audits and completes variance reports; ensures data integrity; and reviews and updates aid awards; assists with preparing/reviewing EDE reports and aid packaging summaries for students. Coordinates problem resolution; prepares, review and distributes reports; and continually monitors student eligibility. Interpret, implement, and maintain up-to-date knowledge of Federal and State guidelines governing financial aid programs.
Assist with scheduling of operations calendar and testing of system updates
Oversees data entry operations; develops procedures and manages appropriate records in accordance with applicable regulations, policies, and standards ensures data integrity
Provides resolution to problems of high complexity, including but not limited to student service activities related to account inquiries, billing adjustments, financial arrangements, and federal financial records. Corresponds with internal and external constituents including students, parents, campus partners, department of education and other agencies.
Performs special projects and other duties as assigned.
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