Under the broad supervision of the Associate Director of Student Accounts/Bursar, the Assistant Bursar is responsible for the College’s Accounts Receivable management service and internal recovery efforts for the collection of all student accounts, such as sending follow-up inquiries, negotiating with past due accounts and referring accounts to collection agencies. This also includes focusing on achieving revenue recovery goals while delivering customer service to improve our bottom line and insure customer satisfaction and retention. Responsible for delinquency management services preventing past due accounts from reaching bad debt status. Works closely with an outside agency when the college internal recovery efforts have been unsuccessful. Works closely with the Director and Associate Director of Student Account’s and outside agencies to obtain information needed to make decisions affecting extensions of credit, and to develop profiles of debtors to be used in the recovery process.
Essential Duties and Responsibilities:
Accounts Receivable Aging
Research and review all previously written off accounts for collect-ability
Financial aid credits; and account adjustments
Prepare quarterly reconciliation summaries and collection report
Customer Care: provide adequate notices on past due amounts, respond to debt inquiries, and inbound phone calls. Comply with College policy, Bursar policy and procedure, and Fair Debt Practices Act (FDPA) in addition to Graham- Leach- Bliley Act (GLBA) compliancy.
Delinquency Management: send follow up notices, negotiate past due accounts and placement with external agencies. Comply with FDPA guidelines.
Bad Debt Recovery: implement tuition promissory notes and all follow up tasks as required.
Assist in ongoing internal audit of accounts ensuring continued accuracy.
Research inquiries regarding disputed or questioned transactions regarding student accounts.
Possible Additional Duties and Responsibilities
Ensure that all security measures regarding cash and other payments are complied with assist in the preparation for registration and check in periods.
Assist with the training and supervision of temporary employees during check in periods.
Review accounts receivable procedures with Bursar periodically and suggest improvements as appropriate.
Other duties as assigned.
Strong interpersonal and follow up skills to conduct all relations with students, parents, faculty, administrative and support staff in a professional manner.
Articulate, professional, pleasant telephone manner.
Ability to function well under pressure and maintain a pleasant customer service attitude.
Ability to work quickly and accurately with minimal supervision.
Strong problem solving and analytical skills.
Ability to supervise and train staff in Accounts Receivable functions.
Experience with computerized systems and interpreting computer output.
Strong verbal, writing and general knowledge of accounting with experience interpreting accounting entries necessary.
Complete understanding of banking procedures such as Credit Advice, Wire Transfers and Foreign Exchange.
Knowledgeable of cash management procedures.
Knowledgeable of accounts receivable management, delinquency management, and bad debt recovery processes.
Knowledgeable of collection techniques and be able to maintain a proper balance between assertive and sensitive collection techniques toward recovering the highest percentage of delinquent receivables.
Knowledge of financial aid such as Direct Student and Parent Loans, Pell Grants, Perkins Loan, etc., necessary when counseling students and parents regarding student accounts.
3 to 5 years experience in a professional setting - bachelor’s degree preferred.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.