Admissions Representative, Berklee Online - Berklee College of Music in Boston Massachusetts

Unfortunately, this job is expired as of 11/6/2015.

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Berklee College of Music

Boston, Massachusetts

United States

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Detailed Job Description

Berklee Online is the online extension school of Berklee College of Music, the world’s premier institution for the study of contemporary music for seventy years.  Berklee Online is the leader in online education for the next generation of producers, performers, and entrepreneurs in the evolving music industry. As such, jobs at Berklee Online are fast-paced, collaborative, and have the feel and agility of a startup, but operate under the umbrella of an established, world-renowned music education institution.

Under the supervision of the Frontline Admissions Supervisor, the Admissions Representative is the first point of contact for all inbound admissions phone calls and emails. The Admissions Representative is responsible for recruiting qualified candidates for the online school in an appropriate and professional manner, while maintaining a high level of service to prospective and existing Berklee Online course and certificate students.

Use of Capabilities (Illustrated by Typical Activities)

  1. Manage inquiries from prospective students through email, telephone, and live chat
  2. Advise prospective students on suitable programs in accordance with their qualifications and objectives about educational planning and processes.
  3. Maintain a customer database containing relevant information and profiles that can be used for research, targeting and customization.
  4. Make prompt and effective contacts to assure that enrollment and service level goals are met
  5. Maintain outreach correspondence with existing non-degree students via follow ups and various call projects
  6. Transfer Degree applicants to appropriate academic advisor in a professional and seamless manner
  7. Maintains liaison with all organizations and individuals involved in the admissions process.
  8. Some weekend and after hours work required when needed, usually around key deadlines

Required Skills

  1. Excellent verbal communication skills
  2. Strong written communication skills
  3. Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
  4. Expertise maintaining a customer database
  5. Must be a self-starter who works well with others in a team-oriented environment

Required Experience

  1. Bachelor’s degree, preferably with concentration in music related field
  2. Up to 3 years of high quality customer service
  3. Knowledge of today’s music styles, leading musical figures, music technologies, and general structure of music industry
  4. Music performance, music production, or music business background preferred.

Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

Keyword Phrases

  • Admissions Representative, Berklee Online
  • Learning lab for the music of today
  • Cultivating the musicianship of all students
  • Holistic and constantly evolving diversity
  • Admissions & Enrollment / Recruiting
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: See Job Description
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter