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Under general supervision, performs secretarial duties, which include work requiring knowledge of specialized medical terminology, scheduling and precerting surgeries and tests and general secretarial duties.
•Knowledge of specialized medical terminology
•Written and verbal communication skills
•Interpersonal/human relations skills
•Ability to make basic numerical calculations
•Ability to learn and apply institutional policies and procedures
•Ability to extract data from conversation and documents
•Ability to compose a variety of memorandums and/or letters with only general direction
•Ability to type and operate a personal computer and modern office equipment
•Ability to main confidentiality
High school diploma; supplemented with two (2) years secretarial experience which includes one (1) year using medical/scientific terminology.
Schedules surgeries, obtains precertification and prior auths. Notifies families and coordinates care with other specialty providers when needed. Ensures that consents get to same day surgery nurses. Provides scheduling support to physicians and residents for emergency add ons. Updates EPIC with appropriate scheduling information including CPT, ICD9 codes and precert numbers.
Answers and triages phone calls, processes voice and emails. Assists with travel arrangements. Organizes & keeps doctors schedule, assists with planning and organization of meetings. Assists with appeal and denials by obtaining further information. Orders interpreter when needed. Copies articles needed for teaching or research
Prepares pre-surgery packets for physicians review and also mails instructional pamphlets/reminders to patients after surgery has been scheduled.
Make contact with patients promptly after clinic visits and maintain effective communication with patient families in regard to surgery scheduling (by phone and mail)
Performs other duties as assigned.
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