Help Desk Coordinator II - Bentley University in Waltham Massachusetts

Unfortunately, this job is expired as of 3/2/2013.

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Bentley University

Waltham, Massachusetts

United States


Detailed Job Description

Posting Number: FY13241244

Title: Help Desk Coordinator II

Division: COO - Chief Operating Officer

Position Department: Help Desk & Computing Support Services

Position Classification: NF - Non-Exempt/Full Time

Position Band: 24N-Non-Exempt/Hourly

Description of Duties:
This position's primary responsibilities include the diagnosis and resolution of the Computing Services Help Desk inquiries from faculty/staff/students, telephone support, one-on-one consultation, entering, triaging, tracking and solving computer hardware and software problems for all faculty, staff and students. This position is also responsible for maintaining several key operational components of the Help Desk as well as overseeing student workers.

This position requires a person who combines a reassuring demeanor, solid analytical skills, excellent employee management and experience with complementary technical skills in the area of PC computing. This person must be able to communicate well with clients, write effectively and clearly, and must combine knowledge and appreciation of higher education business priorities with knowledge of Microsoft based computing environments.

Position Qualifications:
High School plus minimum of 2-4 years working in a technical PC related field on a customer service help desk. Bachelor's degree preferred.

Excellent communications skills and a proven track record of courteous and efficient technical customer service.

Experience supervising student employees.

Software Knowledge: -Knowlege of Microsoft Exchange Software
-Phone Systems
-Experience in Windows 7 troubleshooting required
-Experience with MS Office required
-Active Directory and HTML preferred

Required Applicant Documents: Resume/Curriculum Vitae
Cover Letter

Months Per Year: 12

Special Instructions to Applicants: Bentley University requires reference checks and may conduct other pre-employment screening.

Bentley University is an Equal Opportunity Employer, building strength through diversity.

Apply Here:

Keyword Phrases

  • Help Desk Coordinator II
  • Coordinator
  • Help Desk
Employment Type:Administrative Staff
Degree Required: High School
Experience: 2-4 years
Level of Job: Other
Salary: Commensurate with Experience
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume