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Posting Number: FY13241244
Title: Help Desk Coordinator II
Division: COO - Chief Operating Officer
Position Department: Help Desk & Computing Support Services
Position Classification: NF - Non-Exempt/Full Time
Position Band: 24N-Non-Exempt/Hourly
Description of Duties:
This position's primary responsibilities include the diagnosis and resolution of the Computing Services Help Desk inquiries from faculty/staff/students, telephone support, one-on-one consultation, entering, triaging, tracking and solving computer hardware and software problems for all faculty, staff and students. This position is also responsible for maintaining several key operational components of the Help Desk as well as overseeing student workers.
This position requires a person who combines a reassuring demeanor, solid analytical skills, excellent employee management and experience with complementary technical skills in the area of PC computing. This person must be able to communicate well with clients, write effectively and clearly, and must combine knowledge and appreciation of higher education business priorities with knowledge of Microsoft based computing environments.
High School plus minimum of 2-4 years working in a technical PC related field on a customer service help desk. Bachelor's degree preferred.
Excellent communications skills and a proven track record of courteous and efficient technical customer service.
Experience supervising student employees.
Software Knowledge: -Knowlege of Microsoft Exchange Software
-Experience in Windows 7 troubleshooting required
-Experience with MS Office required
-Active Directory and HTML preferred
Required Applicant Documents: Resume/Curriculum Vitae
Months Per Year: 12
Special Instructions to Applicants: Bentley University requires reference checks and may conduct other pre-employment screening.
Bentley University is an Equal Opportunity Employer, building strength through diversity.
Apply Here: http://www.Click2Apply.net/66nwvhd
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