The Financial Aid Manager is responsible for supervising processing staff, timely execution of financial aid packages, monthly reconciliation of state and federal funding, return of Title IV aid and Satisfactory Academic Progress evaluations. The Financial Aid Manager will focus on an area of expertise while maintaining broad knowledge of the financial aid office functionality.
Supervise assigned staff by providing coaching sessions, completing mid-year and annual evaluations and managing attendance.
Supervise processing staff to ensure timely and accurate completion of assigned tasks and adequate operational coverage.
Ensure all federal, state and institutional rules and regulations are adhered to. Ensure all processing functions are executed within compliance.
Ensure all functions related to application review, determination of student eligibility, and fund awarding and disbursement are performed timely and accurately.
Ensure federal funds processing including origination and disbursement reporting, error resolution, R2T4 calculations, reporting and communication and monthly reconciliations are performed timely and accurately. Ensure disbursement schedule is communicated with Business Office.
Ensure state aid processing including determining eligibility, awarding, reporting and reconciliations are performed timely and accurately.
Perform Satisfactory Academic Progress (SAP) Evaluations. Provide clear timely communication to students concerning SAP status.
Thoroughly research and document student requests following established procedures. Maintain research documentation.
Manage Financial Aid Help Desk ticketing system to ensure timely resolution of processing tickets.
Remain current on federal regulations, state regulations, and office policies and procedures.
Participate in special events and evening and weekend work as needed.
Maintain confidentiality of work related information and material.
Perform other duties as assigned to assure successful achievement of the department’s goals.
Demonstrate progressive leadership and utilization of administrative systems in an enrollment management focused financial aid environment.
Excellent interpersonal and communication skills; writing composition.
Strong knowledge of aid regulations.
Demonstrate competencies working in technology driven operation.
Demonstrate critical thinking skills.
Ability to work collegially and collaboratively within a team and able to react and adjust quickly to changing conditions.
Bachelor’s degree from a regionally accredited college or university.
Minimum of four years of financial aid operations and/or administrative management experience.
Master’s degree from a regionally accredited college or university.