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Job ID: 1883
This staff member supervises student employees at the King Library Circulation and Government Information & Law / Instructional Materials Center (GIL/IMC) Desks and directly provides a variety of services to users. This position may also troubleshoot problems related to circulation, reserves, and digital equipment circulated to patrons. This position receives and processes government documents and law materials, including unpacking shipments, checking in, labeling, barcoding, maintaining catalog records and keeping statistics, and assists with clerical office duties and special projects as needed.
Because this is a second shift position, this staff member will have broad, general responsibility for King Library, responding to safety and security issues that may arise throughout the building.
The specific hours worked may vary as a result of staff vacations, illnesses, intersessions / Winter term summers, or other special circumstances.
Supervises 1-3 student employees at the Circulation and GIL/IMC Desks, ensuring a high quality of customer service and monitoring for possible inaccuracies or errors in procedure. In concert with IMC staff, hires and trains new student employees. Creates and maintains student work schedules, including finding substitutions for time off. Requires knowledge of library collections in King, particularly those in GIL/IMC.
This position responds to a wide variety of general inquiries from the public, applying a broad knowledge of library operations and services.
Directly assists patrons in the provision of a wide range of circulation services (e.g.: check out/check in of books and digital equipment, collection of library fine payments, and sale of miscellaneous items. Interprets, explains, and enforces regulations.) Responds tactfully to difficult or dissatisfied customers. Adds patron records to the database and edits patron records. Edits materials records in the integrated library system. Troubleshoots issues with equipment housed in or checked out by the Libraries, including laptops, tablets, cameras, photocopiers, printers, and value transfer stations. It is critical that this position be able to multi-task and apply good judgment in a sometimes hectic environment.
Has full responsibility for safety and security issues relating to the facility, collections, and equipment, and to library users and staff. Will respond to problems that could extend to emergency situations (e.g.: acts of vandalism, disorderly patrons, weather emergencies, water damages that threaten the collection, or fire alarms.)
Process materials for Government Information & Law collections. Unpacks shipments, checks receipts of publications, files claims, shelves, and maintains bibliographic records. Copy catalogs materials. Trains and oversees student employees in shelving and processing duties. Complies with federal regulations and guidelines in processing federal publications. Identifies and maintains records for series that leave the department and tags them appropriately, pulls superseded editions. Creates and attaches call number labels and barcodes. Identifies problems and discrepancies in online records. Identifies and resolves problems with missing shipments, shipping lists, and missing, incorrect, or overlapping online records. Identifies and corrects call number errors. Interfiles loose leaf reference and law services. Maintains monthly statistics. Assists with evaluation and revision of procedures.
Comfort with using and troubleshooting technology. Flexibility, the ability to handle highly detailed work accurately, excellent interpersonal and customer service skills needed. Ability to work in a collegial manner with fellow circulation supervisors. Periodic assignments given which entail dealing with modestly unpleasant physical situations.
Performs other duties as required or assigned.
Requires twelve to eighteen months of coursework or training beyond high school and three years of related experience, or an equivalent combination of education and experience.
Highly desirable: excellent oral, written and organizational skills, as well as knowledge and understanding of library practices and procedures.
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
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