General Manager, Hospitality Operations/ Dean - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 10/8/2015.

To continue in your search through the appropriate job categories, click either Administrative Staff, Higher Education Executives, Faculty, Post-Doc and Graduate Assistants, . You can also utilize "guess-free" keyword search tools with up to eight pre-defined criteria. Search for and Apply to academic postings directly from the site. Post your background either confidentially or overtly. Stand out and be discovered!

Cuyahoga Community College

Cleveland, Ohio

United States


Detailed Job Description

Campus or Location

HMC - Hospitality Mgmt

Job Responsibilities


• Interacts closely with leaders of the local hospitality and business communities to develop the necessary relationships to ensure that the College cultivates value in its niche communities
• Provides leadership and management for the Hospitality Center of Excellence
• Leads, directs, and oversees the development, coordination, implementation and enhancement of college-based hospitality programming including strategic growth and retention of participants
• Coordinates the use of all hospitality management spaces at the College
• Ensures that all Hospitality programming maintains the standards of a College Center of Excellence
• Connects, synergizes, and leverages the academic Hospitality plans with all other Hospitality activities of the College including College hospitality events, corporate hospitality, community hospitality, and hospitality auxiliary operations (exclusive of the College’s food service contract)
• Supervises the Hospitality Center of Excellence staff
• Collaborates with the Hospitality Associate Dean to ensure that the College is the premier provider of Hospitality talent in the North East Ohio region
• Ensures that the College is noted as a premier stakeholder for the Hospitality industry in the North East Ohio region
• Ensures the communication of plans, activities and expectations of the Hospitality Center of Excellence both internally and externally
• Collaborates with the college-wide leadership team to ensure strategic deployment of use of College Hospitality programming and strategic use of College Hospitality resources
• May be assigned to support college-wide activities as part of executing the College strategic plan
• Collaborates with management and program leaders in other College areas to develop cross functional programs that meet evolving industry needs and reflect cutting-edge industry practices
• Collaborates with the Foundation in the cultivation and development of key Hospitality industry leaders
• Performs other duties as assigned

Required Qualifications


• Master’s Degree in Hospitality, Business, or related field
• Minimum of six years of demonstrated progressively responsible management experience in the Hospitality industry
• Demonstrated experience in budget management, program development, community outreach and resource development
• Demonstrated successful experience in managing complex organizations involving a variety of internal and external stakeholders
• Demonstrated successful experience in managing fiscally sustainable Hospitality organizations
• Demonstrated executive experience planning, assigning, scheduling, supervising and ensuring the quality of the work of others
• Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area’s budget
• Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division (or equivalent business area)
• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

• Demonstrated ability to communicate clearly and effectively with all constituents
• Ability to establish mutually beneficial ties with industry and the local community
• Ability to develop, organize, and coordinate a wide variety of instructional programs to achieve College and Division goals
• Demonstrated leadership skills
• Ability to work collaboratively with administrators, staff, and faculty throughout the college and external partners
• Must be open-minded, a creative thinker and problem solver
• Demonstrated commitment to student success and to enhancing teaching and learning
• Ability to lead College teams in projects and the development of new programs and projects
• Excellent planning, organizational and communication (verbal and written) skills
• Ability to independently set goals and determine best course of action to achieve desired results
• Possesses comprehensive knowledge of leadership theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Demonstrated advanced Project Management skills
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to facilitate top-level collaboration while managing sensitive issues
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Sensitivity to appropriately respond to the needs of a diverse population


• Servant Leadership
• Collaboration / Inclusion
• Results Focus

• Customer Service
• Communication
• Quality of Work

• Flexibility / Adaptability
• Time Utilization / Organization
• Continuous Improvement / Innovation

Preferred Qualifications


• Demonstrated experience working with Hospitality community and industry partners, particularly in the areas of lodging, travel, and tourism
• Demonstrated experience in effectively executing strategic plans
• Demonstrated experience working with a community college
• Demonstrated experience in leading high performing cross-functional teams
• Demonstrated experience working collaboratively across a variety of internal and external groups

• Knowledge of current and future trends in the Hospitality industry
• Demonstrated success in developing external funding from private and public sources
• Evidence of grant-writing and/or fund-raising skills
• Commitment to the District’s goal of student success
• Familiarity with the mission and focus of a community college

Work Schedule

Standard college hours 8:30 – 5:00. Hours may vary depending on business units needs

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 08/05/2015

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Hospitality Management Center
  • General Manager, Hospitality Operations/ Dean
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Academic Administration
  • Economic and Business Development
  • Event Coordination
  • Facilities Management
  • Hotel & Restaurant Management
Employment Type:Higher Education Executives
Degree Required: Masters
Experience: See Job Description
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter