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Under direction of SLUCare Administration, the Assistant Director of Clinical Operations is responsible for assisting to manage operations with a focus on process improvement. The position applies strategic problem solving techniques to improve clinical operations for the assigned tasks. The Assistant Director of Clinical Operations will perform work flow analysis on staffing, review policies and procedures, develop project plans and timeline development to improve the daily operations of clinical units. During certain project terms, the position may be assigned temporary supervisory authority over all relevant clinical and administrative staff and is responsible for human resource management. The position may participate in the selection and training of staff, implement performance improvement plans, issue corrective counseling, and deliver staff evaluations. The position is also charged with developing long-range plans, then assisting in establishing and implementing goals, objectives, policies, procedures and systems for all operational areas of the clinic. Efforts routinely require the gathering and reporting of key data and measures to demonstrate performance improvement. To provide sustainability, the position is also responsible for the transfer of training to permanently assigned staff, ensuring operations continue to operate effectively and efficiently following the project’s completion.
Knowledge of organization policies, procedures and systems;
Expert knowledge of clinical and health administrative best practices;
Knowledge of medical terminology;
Planning and organizational skills;
Interpersonal, human relation, coaching, and performance management skills;
Supervisory and organizational skills;
Customer service skills;
Knowledge of healthcare regulatory requirements;
Ability to maintain confidentiality;
Skill in planning, organizing, and delegating;
Skill in gathering and interpreting data;
Ability to take initiative and to exercise independent judgment;
Decision making and problem solving expertise
Bachelor’s degree in Nursing, Health Administration, or related field; supplemented with five (5) years of related experience. Experience leading significant clinical process improvement projects.
Under the direction of the Director of Clinical Operations, evaluates and analyzes clinical operations of assigned client group, identifies dysfunctional, redundant, ineffective, or wasteful processes, as well as opportunities for improvement. Develops and implements quality improvement functions to streamline operations and provide greater patient access & care. Manages day-to-day operations by developing priorities, goals, and action plans; establishes clinical standards; serves as a resource to staff.
While assigned to a particular client group, responsible for the direct supervision and human resource management of administrative and clinical staff members. Assists in selecting, orienting, training new staff; provides corrective counselling to under-performing staff; develops & implements performance improvement plans; provides continuous feedback to staff; assists with annual staff evaluation. Assists with identifying educational needs of staff; provides on-going training with consistent support and coaching.
Maintaining a patient-centered focus, participates in the planning and coordination of clinical activities and services. Investigates system, work flow, and operational problems; develops and implements solutions. Establishes standards of performance for daily clinical functions such as scheduling, referrals, registration, billing, patient access, supply inventory, and clinical services. Develops a system of metrics and key measurables to ensure progress towards improvement. Utilizes quality improvement initiatives to assist client group in improving patient outcomes and achieving health goals over time.
Builds and maintains relationships with clinical faculty, providers, and referring physicians to assist in improving internal relations, as well as expanding referral base. Facilitates communication between providers and admin/clinical staff to develop a cohesive, team-oriented work group.
Develops standard operating procedures and policies to ensure compliance with established governing agency guidelines.
Performs other duties as assigned.
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