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Receives emergency and non-urgent phone and radio calls for police assistance from students, staff, and the public on District property. Contacts and dispatches police, maintenance and custodial personnel to incidents. Provides general clerical support to the department.
1. Receives calls from students, staff, and the public by telephone or two-way radio regarding emergency and other situations. Determines the priority and respondent for all calls. Contacts, informs, and dispatches Police Officers or others, as appropriate of situations.
2. Receives and respond to phone calls regarding alarms, injury, accident, disturbance, bomb threats, or suspicious persons on campus.
3. Maintains two-way radio contact with all individuals and teams on assignments, including campus Police Officers, Traffic Officers, custodial and maintenance personnel.
4. Coordinates emergency calls and relays information and assistance requests involving emergency services from other jurisdictions.
5. Orders ambulances and tow trucks or contacts the appropriate agency for extended assistance.
6. Receives reports and communicates facilities maintenance problems to custodial, grounds, or maintenance personnel.
7. Monitors fire and intrusion alarm systems. Located and dispatches officers or other staff as appropriate.
8. Receives, verifies, enters, and updates permanent information from the campus police records. Enters information onto establish data entry screens and programs.
9. Request information as necessary related to wanted persons, stolen vehicles and property, vehicle registration, and other information from other public safety agencies and law enforcement databases.
10. Prepares control logs and maintains files and statistics of citations. Maintains a variety of departmental files.
11. Receives inventories, and controls lost and found articles. Disposes lost and found articles after preset times and according to established policy.
12. Prepares routine letters, memos, reports, and statistics from written and verbal instructions as assigned.
13. Provides directions, information and assistance to callers and visitors to the District's Campus Police office.
14. Answers office phones and walk-in inquires from public, staff and other agencies on department activity, transactions, information, policies, and procedures.
15. Periodically tests and inspects communications equipment.
16. Ensures voice recorders are in working order. Inserts, starts, and changes recording tapes on a regular basis. Maintains a secure area for recording tapes.
17. Distributes keys and radios to custodial, maintenance, and police personnel. Documents users and maintains detail information such as location serial numbers, etc.
18. Performs other duties as assigned that support the overall objective of the position.
Knowledge and Skills:
The position requires:
1. Basic knowledge of telecommunications equipment use in emergency and law enforcement communications including but not limited to , two-way radios and computer-aided telephone counsels.
2. Basic knowledge of the functions and department of a College and the equipment used in law enforcement.
3. Requires a basic knowledge of general office and clerical activities.
4. Sufficient human relation skills to exercise patience when dealing with others, interview callers for detailed information supporting the call, and to project a positive image of the department and college.
5. Sufficient math skill to compute totals, fractions, products, quotients, and basic statistics.
6. Sufficient writing skills to prepare clear and concise descriptions of work activity.
The position requires:
1. The ability to carry out the assigned duties with minimal supervision.
2. The ability to communicate effectively, both orally and in writing.
3. The ability establish and maintain effective working relations with students, staff, and public, especially under stressful and urgent conditions.
4. Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students and staff.
The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse faculty consisting of 14% Hispanic/Latino, 22 % Asian/Pacific Islander, 7% Black/African American, 1% American Indian/Native American, 52% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.
San Jose/Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.
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