Director, Student Support Services - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 9/30/2015.

To continue in your search through the appropriate job categories, click either Administrative Staff, Higher Education Executives, Faculty, Post-Doc and Graduate Assistants, . You can also utilize "guess-free" keyword search tools with up to eight pre-defined criteria. Search for and Apply to academic postings directly from the site. Post your background either confidentially or overtly. Stand out and be discovered!

Cuyahoga Community College

Cleveland, Ohio

United States

Similar Opportunities Exist in the Following Categories

Detailed Job Description

Campus or Location

Metropolitan Campus

Job Responsibilities


• Coordinates, monitors, and evaluates services including academic, career, financial aid, and personal advising

• Develops bridge classes, cultural, career, and transfer activities

• Hires, trains, supervises and evaluates staff

• Guarantees the fulfillment of objectives and activities of the grant funded program

• Develops and manages the budget

• Conducts ongoing and final assessment of program activities

• Ensures program compliance with College policies and procedures and U.S. Department of Education regulations

• Develops and writes proposals and reports

• Maintains relationships with other College departments including campus student success teams

• Participates in meetings, workshops, and conferences for professional development

• Performs other duties as assigned

Required Qualifications


• Master’s degree in Education, Counseling, Psychology, Sociology or a related field and a minimum of three years of demonstrated administrative experience implementing and evaluating educational programs

• Demonstrated experience in proposal writing for government funded programs

• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

• Demonstrated experience planning, preparing, and monitoring a business area’s budget

• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations


• Possesses working knowledge of postsecondary admissions concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

• Excellent organizational and prioritization skills with demonstrated attention to detail

• Ability to be creative and exercise initiative

• Possesses excellent written, verbal and interpersonal communication skills

• Ability to adjust to changing priorities and respond appropriately to deadlines

• Proven leadership skills and ability to foster a team environment and work collaboratively

• Ability to effectively complete work assignments independently

• Demonstrated intermediate Project Management skills

• Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, PowerPoint, and Access

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

• Ability to collaborate, negotiate and resolve conflicts on major projects

• Ability to facilitate top-level collaboration while managing sensitive issues

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Sensitivity to respond appropriately to the needs of a diverse population



• Communication
• Time Utilization/Organization
• Results Focus


• Customer Service
• Collaboration/Inclusion
• Quality of Work


• Servant Leadership
• Flexibility/Adaptability
• Continuous Improvement / Innovation

Preferred Qualifications


• Minimum of five years of demonstrated experience counseling and/or teaching first generation students

• Demonstrated experience working with Banner Student and Financial Systems

• Active licensure in a professional field such as Social Work, Counseling, or a related field


• Possesses knowledge of policies and procedures of the U.S. Department of Education regulations governing TRiO programs

Work Schedule

Monday – Friday 8:30-5:00, some evenings and some Saturdays may be required

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 09/18/2015

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • College Pathway Admin
  • Director, Student Support Services
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Student Affairs and Services
Employment Type:Administrative Staff
Degree Required: Masters
Experience: See Job Description
Level of Job: Director
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter