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Under immediate supervision, is responsible for registration of patients and processing/resolution of registration reports and edits.
Knowledge of various insurance requirements and medical terminology
Verbal and written communication skills
Strong interpersonal/human relations skills
Ability to maintain a positive attitude in the workplace
Ability to approach problems/decisions analytically
Ability to maintain acceptable production and quality assurance standards according to department policy
Ability to maintain confidentiality
Ability to operate personal computer
Ability to travel between multiple offices within the local region as needed
High school diploma; supplemented with two (2) years of customer service experience; preferred medical office experience.
Position may require local travel as needed.
Greets and assists visitors and patients; obtains initial patient information, including demographic and insurance information; reviews and maintains patient data; performs time of service payment collection and posting.
Verifies patient account information through automated processes, registration interfaces, patient contact, or payer contact.
Identifies issues/trends with payers; investigates and corrects errors; researches missing or incorrect account information; appropriately updates account activity, including accounts receivable invoices.
Maintains medical and insurance referral records; examines and resolves patient referral issues.
Resolves registration and claim edits and completes registration reports (differences, fatal, etc.) to accommodate processing of charge entry and claim submissions.
Investigates and resolves issues with accounts.
Performs other duties as assigned.
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