The Career Coach provides relevant communications to students; providing students personalized career coaching with steps to prepare for professional success. This role also provides ongoing support and guidance to students as they complete their degree program and transition as alumni.
Responds to phone and email inquiries from American Public University System (APUS) students concerning career coaching, policies and procedures, and other student concerns within the scope of student services, within Service Level Agreements (SLAs).
Educates students and alumni on career services programs and benefits available.
Provides guidance and clarification of educational goals and career selection by offering career assessments.
Assists students and alumni in career search by reviewing and offering advice on resumes and conducting mock interviews.
Assists students and alumni in the development of a personalized career action plan that consists of long and short term goals.
Stays abreast of national and local initiatives and/or training regarding employment searching success and gainful employment.
Contributes to the identification and tracking of student and alumni success.
Performs other duties as assigned.
Advising skills and knowledge of APUS degree programs.
Strong Microsoft Word and Excel skills.
Strong analytical, organizational and administrative skills.
Excellent customer service skills.
Effective verbal and written communications skills (including basic editing experience) with all levels of the company, including students, alumni, and vendors.
Demonstrated ability to manage multiple projects under tight deadlines and meet department service level agreements.
Bachelor’s degree required.
Career advising experience at a post-secondary institution preferred.
Career counseling or coaching certification, past or current preferred.