Support Technician I,II,III - IT Service Desk - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 9/26/2015.

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Utah Valley University

Orem, Utah


United States
(JPP27515)

Categories

Detailed Job Description

Provides support of IT systems to faculty, staff, and student users through phone calls, chat requests, email, and personal contact. Documents and maintains technical procedures within various IT knowledge bases.

Minimum Qualifications

This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

Preferred Qualifications

This position is a career ladder. Position will be placed at one of these levels depending on qualifications.
Grade 8 (level I): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.
Grade 10 (level II): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 year, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.
Grade 12 (level III): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge

Knowledge of working in a customer service, team-oriented and multi-tasking environment.

Knowledge of various computer applications such as Microsoft Office, email systems, and various internet browsers (i.e. Internet Explorer, Chrome, Safari, Firefox).

Knowledge of installation and maintenance of Microsoft Windows OS. Mac OS X experience preferred (not required).

Knowledge of basic network troubleshooting, connecting to a wireless network, and anti-virus\Malware\Adware removal software.

Knowledge of troubleshooting practices and researching technical issues to solve hardware and software problems.

Skills

Skills in working in a professional service environment via in person, over the phone, and written communication (i.e. Email, chat). Call center experience preferred (not required).

Skills in working with various computer hardware such as: laptops, desktops, printers, and wireless devices.

Computer hardware assembly experience preferred (not required).

Abilities

Ability to learn quickly and be highly self motivated.

Ability to present ideas in user-friendly language.

Ability to perform tasks in a timely and professional manner.

Pay Range

$10.54 to $16.26 per hour

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • IT Technology Support Services
  • Support Technician I,II,III - IT Service Desk
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
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Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References