Information Technology Client Specialist - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 10/1/2015.

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Cuyahoga Community College

Cleveland, Ohio


United States
(169-15)

Categories

Detailed Job Description

Campus or Location

Eastern Campus

Job Responsibilities

• Works with clients to effectively diagnose Information Technology needs
• Builds, develops and maintains positive consultative relationships and increases loyalty with strategic clients
• Develops proposals in partnership with Business Development team to meet client needs
• Designs, facilitates and assesses implementation of training and consulting services
• Expands relationships with key decision makers and promotes use of Corporate College services within client’s company
• Identifies improvement opportunities and innovative approaches to IT solutions
• Manages revenues and expenses using organizational budget control processes
• Performs other duties as assigned

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING
• Bachelor’s degree in Information Technology, Computer Science, or related field and/or a minimum of seven years of demonstrated experience designing and implementing successful Information Technology initiatives
• Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience Forecasting, Planning, Preparing, and Monitoring a business area’s budget

KNOWLEDGE, SKILLS and ABILITIES
• Ability to effectively complete work assignments independently
• Possesses comprehensive knowledge of IT theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Possesses basic project management skills
• Possesses strong organizational and time-management skills
• Possesses excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Works accurately with great attention to detail
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Demonstrated intermediate proficiency with Microsoft Outlook and Access
• Demonstrated advanced proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to facilitate top-level collaboration while managing sensitive issues
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possesses commitment to lifelong learning
• Demonstrated financial analysis acumen
• Must be a driven and energetic self-starter
• Must be proactive in researching innovative market trends
• Demonstrates consultative selling techniques
• Ability to understand customer needs
• Ability to engage customers through professional presentations
• Demonstrated success working in team environments
• Sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES
• Servant Leadership
• Results Focus
• Quality of Work

VERY IMPORTANT COMPETENCIES
• Customer Service
• Communication
• Flexibility / Adaptability

IMPORTANT COMPETENCIES
• Collaboration / Inclusion
• Time Utilization / Organization
• Continuous Improvement / Innovation

Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING
• Master’s Degree in Information Technology, Computer Science, or related field

Work Schedule

Standard college hours: 8:30AM to 5:00PM with flexbility to work extended hours, as needed, to meet the neeeds of the organizational unit.

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 03/06/2015

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • IT Training
  • Information Technology Client Specialist
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Business Analyst
  • Other IT
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Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter
References