Desktop Support Specialist - Quinnipiac University in Hamden Connecticut

Unfortunately, this job is expired as of 12/19/2012.

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Quinnipiac University

Hamden, Connecticut 06518-1908

United States


Detailed Job Description

Working in a fast-paced collaborative environment; provide timely, effective and quality customer support to faculty, staff and students using computer (PC & Mac) and audiovisual equipment   


Provide technical support in-person, via phone and using remote access software.

Maintain computer & audiovisual hardware used in staff offices, public venues and classrooms. As needed assist with the setup and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives.

Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks.

Utilize imaging technologies (WAIK, Ghost, etc.) to develop & deploy standardized configurations, and to and facilitate the transfer of user data between computers.

Participate on multi-department project teams working to develop and deploy new applications and technology to the University community.

Promote and explain available services and technology to parents and students at Admissions and Student Affairs events.

All other related duties, as deemed appropriate and assigned by the Director of Client Services.   

Qualifications & Special Instructions to Applicants

Required Minimum Qualifications:

- Excellent communication, customer service, interpersonal, and

  presentation skills.

- Well-rounded experience working with and supporting multiple

  computer platforms, including integration with various presentation

  technology (external displays, video projectors, DVD/VCR, etc.).

- Proven ability to manage multiple and changing priorities.

- Comprehensive understanding of computer usage in a managed

  network enterprise environment.

- Capable of working equally well individually and as part of a team.

- Bachelor's degree in Information Systems Technology, or equivalent.

- According to a scheduled rotation, able to work evenings and


Desired Minimum Qualifications:

- Considerable experience with Ghost, WAIK, or similar imaging


- Proficiency administering computers using Active Directory, Group

  Policies, WSUS, etc.

- Familiarity with Track-It software, to manage work requests and

  asset inventory.

- Advanced expertise with operating systems and productivity software

  (Windows and Mac).

- Experience providing technical support in a higher education


- Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc.   

Applications must be submitted electronically and should include a resume and a thoughtful cover letter describing your interest in the position, and explaining how your background and experience qualify you for this position.

Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the university community and we welcome candidates who would enhance that diversity.

Keyword Phrases

  • Information Services
  • Desktop Support Specialist
  • beautiful campus
  • diversity
  • sensitivity to students and spirit of community
  • Network/System Administration
  • Other IT
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter