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Under the direction of the Student Accounts Director, the Accounts Receivable Supervisor is primarily responsible with supervising the day to day operations in Student Accounts, including: all cash receipt functions for the University, revenue collection, and internal and external communications
1. Ensure the financial arrangement counseling and payment advisement process runs smoothly and effectively, to ensure that students receive quality customer service.
2. Under general supervision, this position is responsible for the management of all cash receipt functions for the University. The incumbent ensures the integrity and accuracy of all cash transactions entered into the cashiering system, Maintains and develops internal accounting and operating controls to safeguard the cash assets of the University.
3.Recommends and implements improvements to office operations; assists with strategic planning.
4.Analyzes and resolves billing and payment problems. Identifies errors or discrepancies and assist students and their parents with questions regarding their account. Serves as an escalation point for questions and concerns.
5.Approve student refunds. Requires knowledge of Title IV, state, and institutional policies governing disbursement rules and refunds. Maintains awareness of all government regulations and university policies and procedures affecting Student Accounts.
6.Administers processing, collection, reconciliation and maintenance of student receivables including cashier activities
7.Communicate effectively with departments that interact with the Office of Student Accounts
8.Supervise and schedule student account representatives. Is responsible for conducting annual evaluations for direct reports
9.Create and update procedure manuals for the day to day operations in Student Accounts
10.Conduct customer service and content training for staff and the other student service enrollment departments.
11.Verify documents for accuracy by reviewing supporting data and records and assisting in audit functions.
12.Represents the Office of Student Accounts as a speaker and provide important information about payment options, financial counseling services, critical dates, refunds and book authorizations. Participate in student orientations, informational meetings and training sessions.
13.Provides assistance to staff during peak periods. Interacts with internal and external customers and explain transactions, policies and procedures to students, parents and other.
14. Monitors the petty cash fund and participates in the reconciliation of the Student Accounts records with the Accounting Office to ensure complete agreement of billing, receipts, and disbursements.
15.Participates as a member of various committees, assumes responsibility of the Director and Assistant Director of Student Accounts in their absence and performs related duties as assigned.
Occasional weekends and late evenings required.
Bachelor’s Degree with a minimum of four years working in a Student Accounts or Financial Aid Office. The applicant should have a minimum of 3-5 years working in higher education and should have a minimum of 3 years in a supervisory or leadership position.
> Excellent customer service, oral and written communication skills
>Ability to work effectively as a team member
>Ability to analyze, interpret data and make independent decisions
>Ability to work in a fast paced office environment
>Strong presentation skills
>Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
>Ability to manage emotionally charged conversations regarding financial information
Experience with Banner, Touchnet, Cognos is recommended, but not required
The hiring range for this position is dependent upon qualifications and departmental equity. Benefits of employment include a comprehensive health and welfare plan, tuition remission program for employee, spouse and dependent children and a generous 10% contribution to the University’s 403B retirement plan.
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