Technician I, II, III - Night Support - IT Service Desk - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 9/10/2015.

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Utah Valley University

Orem, Utah


United States
(JPP24515)

Categories

Detailed Job Description

Provides evening and weekend support of IT systems, Media and One Stop Call Center for faculty, staff, and student. Provides timely general information regarding admissions and registration and other university student services. Advises potential students regarding university policies, procedures, services, and resources. Provides information regarding specific student account status in Student Services departments, including but not limited to: Admissions, Registration, Records, Financial Aid, Parking, Student Accounts, and Student Identification. Answers questions and assists students with on-line student services such as admissions application, on-line pre-advisement, financial aid, registration, student records, UV Link, e-mail, etc.).

Minimum Qualifications

This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

Preferred Qualifications

This position is a career ladder. Position will be placed at one of these levels depending on qualifications.
Grade 8 (level I): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.
Grade 10 (level II): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 year, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.
Grade 12 (level III): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position. Also required to have a current A+,CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge

Knowledge of various computer applications such as word processing, spreadsheets, database, power point, internet tools, email systems, and other general computer skills.

Knowledge of Mac OS and Windows OS.

Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.

Knowledge of e-Directory or Active Directory.

Knowledge of network printer operation.

Knowledge of equipment and software sufficient to instruct others in their usage.

Skills

Skills working in a customer service, team-oriented, collaborative environment.

Strong customer service, interpersonal, verbal, and written communication skills.

Abilities

Ability to work with a diversity of personalities.

Ability to communicate verbally and in writing.

Ability to handle conflict management and proactively problem solve.

Ability to multi-task.

Ability to anticipate student needs.

Ability to interact and communicate with individuals from diverse backgrounds.

Pay Range

$10.54 to $16.26 per hour

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • IT Technology Support Services
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
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Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References